Shipping and Production Policy

Production and Shipping Information

At Gexigma, we take pride in crafting high-quality custom puzzles that bring joy to families and friends. Here’s everything you need to know about our production and shipping process:


Production Times

Our puzzles are meticulously crafted to ensure the best quality. Typical production times are as follows:

  • Standard Production: 2-4 business days.
  • Expedited Orders: 90% of orders are completed within 2-3 business days.
  • Exceptional Cases: For about 1% of orders, production may extend to 7 business days.

Shipping Times and Costs

United States

  • Delivery Time: 2-5 business days.
  • Shipping Costs:
    • First item: USD 6.29 – 16.29
    • Additional item: USD 2.99 – 4.19
  • Note: Shipping to Alaska, Hawaii, Puerto Rico, and unincorporated territories may take an additional 7-12 business days.

Canada

  • Delivery Time: 10-30 business days. (90% of orders arrive within 7-12 business days).
  • Shipping Costs:
    • First item: USD 9.89 – 19.09
    • Additional item: USD 4.39 – 8.79

European Countries

  • Delivery Time: 10-30 business days. (90% of orders arrive within 7-12 business days).
  • Shipping Costs:
    • First item: USD 11.99 – 21.99
    • Additional item: USD 4.69 – 9.69

Rest of the World

  • Delivery Time: 10-30 business days.
  • Shipping Costs:
    • First item: USD 11.99 – 24.29
    • Additional item: USD 4.69 – 9.69

Shipping Costs and Restrictions

Shipping costs depend on the puzzle size and destination. Full details are provided during checkout.

Restrictions

⚠️ We do not currently ship to the following countries: Belarus, Russia, Ukraine, Burundi, Central African Republic, Cuba, Iran, Libya, North Korea, Somalia, Sudan, Syria, Zimbabwe.

If you have any questions regarding shipping or delivery times, feel free to contact us at info@gexigma.com. We’re happy to help!


Important Information

To ensure your puzzles arrive in perfect condition and within the expected timeframe, please double-check your shipping address at checkout. For further assistance, feel free to contact our support team.