At gexigma.com, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and store your information during the checkout process.
What We Collect and Store
When you visit our site, we may collect and store the following information:
- Products you’ve viewed: To show you products you recently viewed.
- Location, IP address, and browser type: To estimate taxes and shipping.
- Shipping address: To calculate shipping costs and fulfill your order.
We also use cookies to track cart contents while you browse.
When you purchase from us, we collect information such as:
- Name, billing address, shipping address, email, and phone number.
- Payment details (e.g., credit card information).
- Optional account information like username and password.
This information is used to:
- Fulfill and manage your order, including sending order updates.
- Respond to your requests, including refunds and complaints.
- Process payments and prevent fraudulent transactions.
- Set up your account for easier future purchases.
- Comply with legal obligations, such as tax reporting.
- Improve our store’s functionality and user experience.
- Send marketing messages if you have opted in to receive them.
Retention of Data
We retain collected data for as long as it is necessary for the purposes outlined above or as required by law. For instance, order data is stored for 1 year for tax and accounting purposes.
Who Has Access
Members of our team, including Administrators and Shop Managers, have access to the following information to assist with order fulfillment and customer support:
- Order details, including purchased items, order date, and shipping destination.
- Customer information, such as name, email address, billing and shipping details.
What We Share with Third Parties
We only share your information with third parties when it is essential for providing our services, such as:
- Payment processing: We use PayPal to process payments. When making a purchase, some data (e.g., purchase total, billing details) is shared with PayPal. For more information, refer to the PayPal Privacy Policy.
If you have any questions or concerns about our privacy practices, please contact us at info@gexigma.com.